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SailTime has made a substantial investment in scheduling
and monitoring software. This software is the key
to your success and makes it simple for you to run
the business and effortless for members to gain access
to their boat. Three major tools combine to create
the unique SailTime experience:
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The
SailTime Scheduler
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Allows members to schedule
their sailing slots on-line and in real-time
without your intervention or need for
review. They can swap schedules amongst
themselves, create wait lists and confirm
or cancel their reservations on-line.
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Is programmed to insure that all members
receive a fair share of the available
weekdays, week evenings, and weekends
including public holidays.
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The system drives reminders and
notifications automatically via email. You don’t
have to be involved.
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The SailTime
E-ttendant
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Aboard each boat is an on-line
real-time check in-checkout system utilizing
a hand held PDA device.
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When the Member comes on and leaves
the boat they inventory predetermined
important items on the boat with the PDA.
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If an item is not in place, not clean
or needs attention they simply check the
appropriate box. The previous Member to
use the boat is instantly sent an automatic
email describing the discrepancy and,
if attention is required, an email is
generated to you. Thus, Members are electronically
trained to leave the boat in perfect condition
and you only visit the boat when you must.
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You know the boat’s
condition at any one time. For example, if the
fuel level is below half, the Member checking
in or out will check the appropriate box. You
are automatically sent an email prompting appropriate
action.
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The SailTime online quality survey
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Periodically, your Members are required
to check a series of boxes that pertain to how they
feel about the boat and the service. This gives you
ability to determine how to provide the best service
to your Members.
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